Terms & Conditions

Enhanced Rewards operates as a non-financial organisation, operated by the New York Corporation, and under the licence of the ROBLOX Corporation. As we are a rewards platform, we are not regulated by the Financial Conduct Authority.

​

Basic Terms & Conditions of Usage

​

• All users must be 13+ to join Enhanced Rewards.

• You can link up to 3 groups to your Enhanced Rewards account to track activity, although you'll need to contact us to add more than one.

• All users must have an active ROBLOX and Discord account to join Enhanced Rewards.

• All users must provide an active email address to join Enhanced Rewards.

• Enhanced Rewards is part of the New York Corporation, so if you've been blacklisted or banned from any group within the group it will also be applied to Enhanced Rewards.

• Once you're a member, you must log in to Enhanced Rewards every 6 months to maintain an active membership.

• Enhanced Rewards has the permission to close your account, or access the service, as long as a reason is provided and the opportunity to withdraw before account closure (usually 14 days).

• Breaking any of our terms & conditions could result in your account being terminated.

• If you resign from all of your groups, then your account will be automatically closed and points will be voided.

​

Enhanced Rewards and the New York Corporation accept no liability for the availability of rewards and PayPal payouts. 

​

Redeeming your Rewards

You can redeem any reward with Enhanced Rewards, including PayPal and bank transfer when available, via 3 methods:

• Log on to the online portal and go to "Claim a Reward". Complete the form and you'll receive an instant confirmation of redemption. Our teams will process your reward and will be available within 7 working days. You'll get a receipt when your reward is available for use.

• Log on to the Enhanced Rewards section on the "WIX Spaces" app and go to "Claim a Reward". Select the reward you wish, press add to cart and complete the process as required. Our teams will process your reward and it will be available within 7 working days. You'll get a receipt when your reward is available for use.

• Call us at +44 (333) 090 6073 and select option 3 then 1. During opening hours, an agent will help you redeem your reward instantly and it should be available for use, including a receipt, before you finish the phone call. If it takes a little longer, it will be available within 7 working days.

 

If you wish to cancel your redemption or receive a refund, you can do this by contacting our Customer Concierge team by live chat or telephone. If you haven't received your reward yet, nothing will change and your redemption will be instantly cancelled. If you've already received your reward and wish for a refund, we can only process this if your reward hasn't been redeemed in a game or at a store. In that case, we'll void your reward, send you an email confirmation that we've refunded your reward and add your points back to your balance within 3 working days. We cannot accept refunds for PayPal or bank transfers. 

​

Our PayPal

As we do not operate under a company licence in the United Kingdom, the sender (aqdrianology) issues credit to your PayPal account under a 'personal gifting' circumstance. We're not liable for any lost funds or extra fees during the process, and PayPal's fraud prevention guarantee does not apply in these circumstances. 

​

We will, however, make all efforts possible to ensure your funds reach your account. We'll always confirm your details with you personally, and your funds will be paid into your PayPal account within 7 working days, although the process usually goes ahead within 2 working days.

​

You'll have complete freedom of the funds once they reach your PayPal account, and we're not responsible if something goes wrong once they are in your account. Plus, once your funds have been deposited, you cannot receive a 'points refund' and your decision is final. Our fraud team cannot assist you once the funds have reached your account, please contact PayPal on 0203 901 7000 (UK, search online for International).

​

You'll be responsible if you wish to transfer the funds to your bank/building society account. Make sure to have the PayPal mobile app downloaded, and then go to 'Wallet' in the bottom right. You'll need to either provide PayPal with access to your bank account or add a credit/debit card. This information is operated by PayPal and is not available to Enhanced Rewards.

​

Bank Transfer

If we transfer funds into your current account, savings account or credit card, we may use a business or personal account to send your funds. We'll confirm this name when we payout.

​

For security reasons, we are unable to confirm account numbers for the origin funds, although here are the payment details below if you need more help. The same terms & conditions apply as with PayPal transfers.

​

Virgin Money PLC (a trading name of Clydesdale Bank PLC)

Sort-code: 08-02-65

Location: Gosforth, Newcastle upon Tyne, United Kingdom

​

Nationwide Building Society

Sort-code: 07-04-36

Location: Newcastle upon Tyne, United Kingdom

​

Gift Cards

Digital gift cards are issued to a selected email address which you choose. We'll send your email with your digital gift card within 7 working days, although the process usually goes ahead within 2 working days.

​

Enhanced Rewards are not responsible if there are difficulties in redeeming the card and the card can be used as credit at the designated retailer only. The card is not cash - and the retailer can withdraw it from use with no compensation at any time. Most gift cards come with an expiry date, so make sure to check them and use them before your gift card expires. We can't issue 'point refunds' for any card once it's sent, even if you don't use it.

​

Points Balance

Staff members gain points for attending shifts/training/game nights etc with our partners. Data regarding activity and session activity is fed back to Enhanced Rewards and stored internally while being added to your account.

​

Your points are collective - this means you can gain points by working with any of our partners and they will contribute towards one point balance. Points can be added by any of our partners at any time. 

​

Points issued per session vary per group and are decided in an agreement between Enhanced Rewards and the partner. Both Enhanced Rewards and the partner reserve the right to change the points earned or remove points from your balance with a valid reason.

​

Points are calculated daily and credited to your account within 7 working days. If you redeem your points, they will be removed from your balance as soon as you receive and redeem your reward.

​

Fraud Guarantee

At Enhanced Rewards, we strive to protect all our partners and members against fraud. We'll never ask for your personal information, and you can find more information on our security page.

​

It's simple. If you did everything in your power to avoid the incident, we'll refund your points to your balance. That's even if they've been redeemed. We'll conduct a thorough investigation first though.

​

Online Portal & Security

Our online portal is usually available 24/7, 365 days a year. You can log in to the online portal using the details you set up when you first joined Enhanced Rewards. 

​

If it's your first time, you should complete the signup form and verify your email, and we'll get a notification to check your new account. We'll check with your primary group to ensure you are eligible, and when accepted, we'll approve your account. If all goes well, this process can take 2-3 working days. If your group are a little slower, we usually aim for 7 working days. Remember, both Enhanced Rewards and your primary group have the ability to refuse access to the service with a valid reason. This process also applies to adding additional groups. After, we'll contact you to confirm your account has been setup and for more details to setup a passnumber and security question.

​

If you forget your password, don't worry. Just use the 'enhancement' button to reset it. We'll send a quick link to your email, and then you'll be able to reset it to anything you like. Come back to the site and log in with your new details, easy peasy! Sadly, for security reasons, our teams are unable to reset your password although we can still help if you are locked out of your account.

​

Your balance will show when you've logged in to the online portal. This is your current balance, although won't show any pending points. We'll update it whenever new data is fed back from your primary group. If you have any additional groups, these won't show on your online portal. If points are missing, please contact your group first. If they've sent the data to us, it can take up to 2 working days to add to your account. You are currently unable to claim rewards directly from the online portal, although we're aiming to bring you this capability as soon as possible. In the meantime, please contact our concierge or use the claims channel on our Discord server.

​

You're expected to follow all security advice outlined in the 'Take 5 to stop fraud scheme'

Take 5 to stop fraud

If you do not comply with the advice, your account may be terminated.