Welcome to world-class customer care
Tired of listening to hold music for hours, speaking to someone you can't understand and then being told they can't solve your problem? It's all too common. That's why at Enhanced Rewards we employ our own concierge team and guarantee to answer all requests, the first time.
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Trust us, after dealing with us for the first time, you'll never want to go elsewhere.
Contacting us about fraud on your account? Do so immediately
Call our designated fraud helpline for the New York Corporation immediately if your account has been compromised or you've been a victim of fraud. We're open 24/7, 365 days a year for fraud reports. Do not stress, and never let anyone force you into making a transfer or claiming a reward. We'll never call you, so call us if you have any concerns. We're also soon becoming a member of the Take Five to Stop Fraud Scheme* (click for more information).
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+44 (333) 090 6073
Option 0 (press immediately)
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*New York Finance & Insurance is enquiring into joining the Take Five to Stop Fraud with the start of banking services, which is a subsidiary of the New York Corporation. The Take Five to Stop Fraud scheme is managed by the Financial Conduct Authority in the United Kingdom.
Telephone
Concierge
The best way to contact us is by telephone. You can give us a call, anytime, and one of our friendly advisors will be able to help you with your question/issue and resolve it within 10 minutes.*
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Live in the UK? Click here for direct telephone
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International:
+44 (333) 090 6073
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Calls are recorded for training, security and legal purposes. We can't see your telephone number unless you have an account created with your phone linked, in which case we'll only see your username. We will only request access in the event that you break our terms & conditions. Our phone lines are managed on behalf of the New York Corporation and shared across all subsidiaries, so don't worry, you might be connected to a Hotel New York or New York Finance & Insurance advisor. They'll be happy to help. *We aim to respond to all calls initially within 10 minutes during opening hours, although during busy periods, the wait time may be longer.
Live Chat
Concierge
Unable to call us? Contact us by live chat. We can handle most requests this way, and our messaging service is available 24/7*.
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Click on the "Customer Concierge" popup in the bottom right. Remember to leave your details or log-in to your account first.
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Live chat conversations are recorded for training, security and legal purposes. *Although you can leave a message anytime, we will only respond within opening hours usually.
Opening Hours
Our fraud helpline and emergency assistance service are available 24/7, 365 days a year. Opening hours are subject to change for holidays.
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Telephone Concierge & Live Chat for General Support (GMT/BST):
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Monday - Friday | 4pm - 10pm
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Saturday | 10am - Midnight
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Sunday | 10am - 10pm