No worries, I'll put you through to an advisor now. Please wait. If you've left your email, or you're already logged in, we'll get back. Otherwise, please wait on the page.

You can log-in to Online Banking to change your passnumber/security question. If you're unable to log-in to Online Banking, request a reset here: Hotel New York - Centres | TBS Forms (terabyte.services) We'll be in-touch within 2 working days with assistance to reset these details. If you need to make a claim or transact on your accounts during this period, please contact Customer Concierge by telephone or click 'I'd like to speak to someone'.

Only us and you. Your group can't view your balance, they can only submit data to us so we can add to your balance. This is to protect your privacy in case you collect points at up to 3 groups.

Nope! Your EnhancedPoints will remain stored safely in your account until you wish to use them if you regularly log in or top up with more points. Just note, we will delete your account if you've resigned from your group or you haven't logged in for 6 months. Then, your rewards would be wiped and voided.

This can vary and depends on your group. Once we receive the data, points will be added to your account within 7 working days. Most groups feed us back data 1-2 times a week, so it should be a maximum of 14 working days. If it takes longer than this, either get in touch with your group or us here. Just to let you know, if you're a new member, it can sometimes take a short while for your balance to appear or for points to be credited. This is because we could still be fully setting up your account.

You can access your balance online, 24/7, by logging into our online portal. If you don't have access or are struggling to log in, you can call us to receive your balance or use the live chat function. If you call us, do so at +44 (333) 090 6073. Press option 3, then 1. A member of the team will be happy to help. Alternatively, click on the "Customer Concierge" button on the bottom right corner of your screen and we'll get back to you soon with your balance. Make sure to leave your email!

No worries! You'll need to contact Customer Concierge to change your email address. You can do this by: Calling us: +44 (333) 090 6073, 3, 1 Live Chat: Click 'Customer Concierge' in the bottom right of your screen. Please ensure you have the following ready before contacting us so we can serve you effectively: your passnumber and security question answer (if setup). your old email. your ROBLOX username.

Of course! The New York Corporation is an international company. In fact, we operate in every country around the globe, apart from Russia. Just log in to the online portal or contact Customer Concierge to manage your balance, claim a reward and more. You'll need WiFi or mobile data to do this. If you're abroad, you'll need to find the local hotspot provider if one is available. If you're within the UK, we recommend BT Hotspots.* *BT (British Telecommunications) is not affiliated with the New York Corporation, and we are not responsible for the service availability, quality of the product or any issues you face with the company. It is a recommendation from us, we are not paid by BT.

You need to contact our fraud team immediately. Find more details here.

Existing members can reset their password to the online portal using our online enhancement service. It's quick, easy and over within a couple of minutes. Go to the 'Online Portal' sign at the top of all pages of our website. Click on 'Forgotten your password or need an enhancement?'. Enter your registered email address. If your account is found, you'll receive a link sent to your email address. Click on it to reset your password, then log in. If you've recently signed up for Enhanced Rewards, or there's an error in the process, please contact our Customer Concierge team here.

You can complete a renewal yourself by logging in to Online Banking. Then, go to 'My Insurance Policies' and select 'Renew my Policy'. You'll then be guided to our provider to complete your renewal. Once your renewal is submitted, a member of our renewals team will be in-touch with you by Discord DM, email or telephone within 2 working days. If you need to discuss your renewal, please select 'I'd like to speak to someone' or call us on +44 (333) 090 6073, option 2, 1 then 4

Once your current/savings account is fully setup, you can deposit funds into your account or withdraw funds using Online Banking or the Mobile Banking App: - ONLINE BANKING: 1) Log-in to Online Banking 2) Go to 'Transfers' 3) Select 'Deposit funds' or 'Withdraw funds' 4) Complete the request with our partner 5) Wait up to 2 working days, you'll receive a Discord DM once it is complete - MOBILE BANKING APP: 1) Log-in to the Mobile Banking App using the same details as Online Banking (Wix Spaces) 2) Go to 'Transfers' 3) Complete the request with our partner 5) Wait up to 2 working days, you'll receive a Discord DM and app push notification once it is complete